Knowledge management (KM) Knowledge management definition Research white papers, case studies, product literature and webcasts on Knowledge Management

Knowledge management

Project Management (PM)

Project Management Definition

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Project management (PM) can be defined as the management planning, organising, and allocating of resources, in order to achieve project targets, in cost, time and performance.

Project management is usually implemented for focused, non-repetitive, time-limited projects. Project management is, in most cases, reserved for projects that carry a higher degree of fiscal risk and time sensitive issues, which are beyond the usual scope of operational activities and expertise, within a company or organization .

CRM (Customer Relationship Management)

CRM Definition

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CRM is an acronym for customer relationship management. It can be defined as an IT industry term for methodologies, software, and other online capabilities that assist an organisation to manage customer relationships. CRM allows an organisation to build a detailed information database, with all available information on each client, or customer that the organization has a relationship with. By definition, the CRM database allows management, salespeople, service providers, etc, to accurately taylor products and services to the customers' exact requirements.

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